On behalf of the New York City Housing Authority (NYCHA), Melissa Johnson Associates provided community outreach and engagement services to residents of the Manhattanville development, located in West Harlem, for the Permanent Affordability Commitment Together (PACT) program. PACT allows NYCHA to receive funding to complete comprehensive repairs at the development while ensuring permanent affordability. Improvements include the modernization of homes through renovations, investment in community spaces, amenities, programs, and property management. Resident participation is an essential component that shapes the renovations. Residents are included in all phases of the project, beginning with the selection of the development team, creation of detailed plans for repairs and upgrades, and community services.

MJA supports the resident participation and engagement process. MJA directly engages all residents and provides them with the opportunity to share their thoughts on renovations and the needs of the community. Outreach and engagement methods used include organizing on-site tabling, supporting resident meetings, surveying, robocalling, comprehensive needs assessments, full-day events focused on the PACT program, and attendance at NYCHA events such as tenant association meetings and Family Day.